FAQS

HOW MAKE MY ORDER IN PREPPY PURPLE?

If you need help step by step to order in www.preppypurple.com see our Buying Guide. If these things have any questions please contact us for assistance.
 
HOW LONG IT TAKE TO GET MY ORDER AND SUPPOSED TO COST?
 
The shipping throughout mainland Spain and Portugal are completely free and are sent over the company TOURLINE EXPRESS.
 
Shipments to Ceuta, Melilla, Canary Islands and the Balearic Islands were managed by CORREOS
 
International shipments are managed by MAIL BOXES ETC
 
Shipping times are as follows:
 
- For deliveries to mainland Spain and Portugal: 2 to 3 working days
- For shipping to Canary Islands and Balearic Islands: 3 to 4 working days
- For international shipments: 1 to 5 working days
 
Orders placed after 17:00 h. sent to the next day.
 
No claims for Speeds.
 
It is necessary to notify any errors or damage in shipment within 48 hours of receiving the order. The product must not have been used.
 
TABLA DE GASTOS DE ENVÍO
 
SHIPPING TABLE PRICE
Spain and Portugal 3,00 €
Balearic Islands 4,00 €
Canary Islands,Ceuta and Melilla 10,00 €
(*) Zone I 11,00 €
(**) Zone II 15,00 €


(*) Zone I: France, Italy, Belgium, Holland, Luxemburg, Germany, United Kingdom , Austria, Denmark, Finland and Sweden

(**) Zone II: Bulgary, Czech Republic, Slovak Republic , Slovenia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland and Romania

If you corresponds to a country not listed in this table, see by email: info@preppypurple.com

 
WHAT IF THE PACKAGE OR THE ORDER IS MESSED UP?
 
Peppy purple makes an exhaustive quality control before shipping any order, so this should never happen. It is very important that you make sure that the order is in perfect condition at the time in which you deliver it. If you find that the package is opened or suspicion that the order has been some kind of tampering, no receptions order and tell us immediately through our contact form explaining the incidence for we can solve it in soon.
 
HOW TO USE MY DISCOUNT COUPON?
 
Validate a coupon code in Preppy Purple is very easy, just log in your cart after selecting the products you want to buy, enter your coupon number in the box provided for that purpose and click USE COUPON. The discount will be automatically applied before proceeding to the next step.
 
Remember that each code can only be used once per user only can redeem one coupon per purchase.
 
HOW CAN I REDEEM A GIFT CERTIFICATE?
 
Validate Preppy Purple gift certificate is easy. Just log into the basket once selected the products you want to buy, enter your voucher number in the box provided for that purpose and click USE VALE. The voucher will automatically be applied before the next step.
 
Remember if you do not spend the full amount of your gift certificate on a purchase, the excess amount will be added to your account and we will deduct on your next purchase.
If, however the amount purchases exceeds the value of the voucher, you'll make up the difference by making a payment with your credit card.
 
Gift Vouchers are valid for 6 months from date of issue. However, the expiration date thereof is duly indicated gift voucher itself.
 
WHAT GUARANTEES THAT HAVE MY PAYMENT IS SAFE?
 
Preppy Purple uses payment platform La Caixa, which guarantees the security of transactions made ​​using your credit card on our website. Preppy Purple guarantees the confidentiality of the data provided by its users and not the stores. You can also check the security of the payment platform when https appears in the url.
 
Moreover, as the time of making an online purchase, the request card details (number and expiry date) CVV code is required, ie the last 3 digits on the back of the card credit by the signature space. This unique code ensures that the card is present at the time of payment.
 
WAHT TO MAKE A CHANGE OR RETURN, WHAT SHOULD I DO?
 
To make a change in Preppy Purple has to handle the return of the product and make a new purchase on the web.
 
To make a return in Preppy Purple the procedure is as follows, without which you can not accept the same:
 
You have 7 days from the receipt of shipment for a refund.
 
You will cover the return specific form that appears clicking on here
 
Shipping costs will be incurred by the return to the client.
 
Once received and verified that the product is in good condition, has not been used and in original packaging, we will proceed
to request payment in its account the amount of the purchase less the original shipping costs.
 
This procedure is essential if the return is successful.
 
WHY SHOULD REGISTER?
 
To navigate on our website no registration required, however if it is to make a purchase in www.preppypurple.com as we need to have a basic data set for the management and delivery of your orders. To do so, we ask the following mandatory information:
 
1. Log personal data: name, e-mail (to notify you of your order management, incidents and communicate news, promotions and discounts to be sent only to subscribers) and contact mobile phone (to contact in case of an issue with your shipment)
 
2. Delivery Information: Address for your orders (does not have to be your home if you wish)
 
The fact create an account with a login (your email address) and a password (which you choose), only to be able to access all the services we offer to our users regarding the purchase of products (track your orders, exchanges, returns, incident management), and to be able to enjoy discounts or promotions Preppy Purple will be available only to registered users. All these advantages will find them in "My Account".
 
HOW TO TREAT MY DATA?
 
Preppy Purple in compliance with the provisions of Law 15/1999 on the Protection of Personal Data, treated with utmost confidentiality of data provided by its users through our web www.preppypurple.com or emails sent to our address.
 
We will only use this information to provide you with interesting information, news on the web, conduct administrative and orders you make.
 


Preppy Purple S.L. © 2014